Between 2012 and 2014, 40,000 people complained to the FTC about tech support scams. Since then, the agency has carefully monitored the situation and stepped up efforts to prosecute scammers.
Though the commission’s efforts may help prevent future problems, current tech support scam victims may need legal assistance. If you’re one such person, an FTC attorney can explain your legal options.
In the meantime, let’s take a look at some common tech support scams.
Large Company Popup Scams
The FTC recently settled with defendants who ran a popup ad scam. A “computer virus” warning would splash on victim’s screen, prompting the person to call in and be “shown” the problems. To add verisimilitude, the scammers claimed to be from large companies, like Apple, Google, and Microsoft.
This is one of the most common ways for tech support scammers to steal, but it is easily avoided by keeping anti-viruses software current and ignoring online popups claiming that your computer is infected.
Facebook Tech Support Scams
Facebook has tech support staff, but they don’t contact users. So, if someone from Facebook tech support calls claiming you must pay to change a service, hang up. Because once they have the victim’s financial information, they can use the person’s account for illegal purchases.
License Agreement Violations
This scam relies on the victim not understanding how computer licenses work. Perpetrators tend to target companies but they also sting individuals.
How does it work? The scammer accuses the victim of violating a licensing agreement. Many companies do not track this kind of information on such a detailed level and just pay up.
Connect With An FTC Lawyer About Tech Support Scams
Despite their best efforts, people will continue to fall victim to these types of scams. Even the most knowledgeable user can slip up. When this happens, an FTC attorney can help.